Frequently asked questions

What almost everyone asks before getting started.

When do I pay?

When you see your finished store, if you like it. No upfront payment.

What if I don't like it?

We include a round of changes on the preview to get it the way you want. If you're still not convinced, you don't pay and we part ways.

What if you disappear?

You can't lose money, because you haven't paid us anything. You also get a written quote with our company details, and the store goes into your name the moment you pay.

How can I see the store before it's mine?

We build it in a Shopify development store, within the official Shopify Partners programme. We give you a private link so you can browse it like any customer. When you pay, Shopify transfers ownership to your email.

What do I pay separately?

The domain and the Shopify plan (which includes hosting) are in your name and paid by you. We help you sign up. Example: a .com domain costs about 12 €/year (sometimes 1 € the first year) and the Shopify plan usually has a welcome offer.

How long does it take?

Between 7 and 21 days depending on the pack, from when we have your photos and copy. If you're in a hurry, there are priority and urgent options.

What do you need from me?

What you're going to sell (photos, names and prices), your logo if you have one and your details for the legal pages. If anything is missing, we help: logo, photos or descriptions.

I'm an individual, can I have my store?

Yes, most of our clients start from scratch. To sell regularly in Spain you normally need to register as self-employed. We guide you on the basics, but confirm it with an accountant for your case.

How do I pay?

We tell you how to pay when we send you the quote. And only once you've seen your finished store and like it.

Do you issue invoices?

Yes. You get the quote as a PDF and the final invoice (with sequential numbering) by email as soon as payment is complete. If you invoice another company or professional as self-employed, we can apply the withholding tax (7 % or 15 %) that applies to you: check with your accountant.

Can I order just one part?

Yes. Besides the complete store there are individual services at a fixed price: logo, product pages, SEO, migration or emails. Choose a tier, order and pay when you see it finished.

Can I pay in two instalments?

For large projects we can agree a first payment when you approve the store and the rest on handover. Let us know when you order and we'll include it in your quote.

I have a physical shop, does this work for me?

Yes. We set up Shopify POS so you sell in your shop and online with the same, synced inventory. Also in-store pickup and local delivery.

Do you promise me sales?

No. Sales depend on your product, your price and how you get the word out. We guarantee a professional, complete, well-configured store so that selling is as easy as possible.

Question not answered here? Write to us and we'll reply within 24 business hours.

Before you pay anyone for your store, read this.

A free guide with the 10 questions you must ask before paying, including to us, the warning signs and the complete checklist for launching your store.

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